Front Office Supervisor

Year-round

We are looking for an experienced Front Office Supervisor, you will be responsible for front office including front desk, concierge, bell and attendant with high-quality standards and guidelines. Immediate Hiring for the opening member.

Direct reports to Front Office Manager.

Responsibilities and Duties

  • Complete all front office duties
  • Responsible for Front Desk, Concierge, Bellman, Valet.
  • Providing assistance high quality guest services with friendly and courteous manner.
  • Ensure customers receive the highest level of customer delight and accommodate all requests and ensure that the guests’ expectations are exceeded.
  • Ensure that all matters related to operations, guest recognition perceptions, brand loyalty and customer ratings are well tracked and properly managed.
  • Developing the best practice of customer satisfaction as a team
  • Keeping safety & security in the working environment
  • Other duties as requested by management

Requirements

  • Native Japanese, English or conversational, additional fluency in other languages is an advantage.
  • Relevant work experience in the same or similar role, ideally in the hotel industry.
  • Hospitality degree preferred.
  • Have passionate about hospitality service, high levels of attention to detail and integrity. 
  • Good team player, able to work a flexible schedule in a dynamic environment.
  • Proficiency with computers, especially MS Office, Opera
  • Knowledge of TL-Lincoln and OTA is a plus
  • Driver License preferred.

Employment Status

  • Year-round contract employment
  • Start date, anytime.
  • Salary, based on experience 
  • Annual discretionary bonus
  • Shift work (40 hours per week)
  • 110 days off a year
  • Annual paid leave days according to Japanese Labor Standard Law
  • Social insurance (Medical, Pension, Employment Insurance)

Employment Benefits

  • Commuting allowance provided
  • Staff accommodation or Subsidized Rent available 
  • Meal Allowance
  • Subsidized lift tickets available in winter season 
  • Local discount card etc.

If you are interested, please send us your resume and CV to hr@sansuiniseko.com.