Reservation Supervisor/ Officer

Year-round

We are looking for a reservation member join in our reservations team to assist with the opening of the hotel. Immediate Hiring for the opening member.

Direct reports to Reservation Manager.

Responsibilities and Duties

  • Overall reservation duties, including handling various inquiries from guests and travel agencies.
  • Proposal and order processing of plans tailored to the needs of domestic and international agents and customers.
  • Handling Concierge bookings of various services e.g., airport transportation, snow activities etc.
  • Filing and managing various documents and materials.
  • Confirming reservation details with the front desk team and relevant departments to ensure guests have a comfortable and wonderful stay.
  • Performing other tasks as directed by the manager.
  • Experience with reservation systems and reservation duties is preferred; ability to handle phone calls in English and Chinese is required.

Requirements

  • Native Japanese, English or conversational, additional fluency in other languages is an advantage.
  • Previous experience in sales or reservation role, especially in hospitality industry.
  • Able to demonstrate attentive attitude and ensure all the bookings are made in high level of accuracy.
  • Good team player, able to work a flexible schedule in a dynamic environment.
  • Possess excellent communication, customer service and interpersonal skill.
  • Proficiency in Microsoft Office, knowledge of Opera reservations system is a plus.
  • Driver License preferred.

Employment Status

  • Year-round contract employment
  • Start date, anytime.
  • Salary, based on experience 
  • Annual discretionary bonus
  • Shift work (40 hours per week)
  • 110 days off a year
  • Annual paid leave days according to Japanese Labor Standard Law
  • Social insurance (Medical, Pension, Employment Insurance)

Employment Conditions

  • Commuting allowance provided
  • Staff accommodation with subsidized rent available or Housing allowance
  • Meal Allowance
  • Individual all mountain lift pass or allowance
  • Birthday Leave
  • Commendation of continuous service

If you are interested, please send us your resume and CV to hr@sansuiniseko.com