Reservation Supervisor/ Officer

Year-round

We are looking for a reservation member join in our reservations team to assist with the opening of the hotel. Immediate Hiring for the opening member.

Direct reports to Reservation Manager.

Responsibilities and Duties

  • Respond to accommodation enquiries from guests or agent partners through email or telephone
  • Maintain effective communication on all reservations made to ensure smooth and efficient service delivery
  • Prepare comprehensive quotation and close the sales by understanding guest’s needs
  • Monitor the third-party reservations platforms such as Online Travel Agents (OTAs) and make necessary updates or changes as to ensure the information accuracy
  • Deliver the guests a pleasant stay experience by communicating the booking details with Front Desk team closely
  • Other duties as requested by management

Requirements

  • Native Japanese, English or conversational, additional fluency in other languages is an advantage.
  • Previous experience in sales or reservation role, especially in hospitality industry.
  • Able to demonstrate attentive attitude and ensure all the bookings are made in high level of accuracy.
  • Good team player, able to work a flexible schedule in a dynamic environment.
  • Possess excellent communication, customer service and interpersonal skill.
  • Proficiency in Microsoft Office, knowledge of Opera reservations system is a plus.
  • Driver License preferred.

Employment Status

  • Year-round contract employment
  • Start date, anytime.
  • Salary, based on experience 
  • Annual discretionary bonus
  • Shift work (40 hours per week)
  • 110 days off a year
  • Annual paid leave days according to Japanese Labor Standard Law
  • Social insurance (Medical, Pension, Employment Insurance)

Employment Benefits

  • Commuting allowance provided
  • Staff accommodation or Subsidized Rent available 
  • Meal Allowance
  • Subsidized lift tickets available in winter season 
  • Local discount card etc.

If you are interested, please send us your resume and CV to hr@sansuiniseko.com