Front Office Officers

Year-round

We are looking for a talented Front Office Officers to join SANSUI NISEKO, you will be responsible for the front office including the front desk, concierge, and bell attendant with high-quality standards and guidelines. 

Responsibilities and Duties

  • Providing assistance high quality guest services with friendly and courteous manner.
  • Complete all front office duties.
  • Responsible for Front Desk, Concierge, Bell, Valet.
  • Greet guest upon arrival, check them in and provide them with any information they need to enjoy their stay.
  • Responsible for assisting guests with their request.
  • Keeping safety & security in the working environment
  • Developing the best practice of customer satisfaction as a team

Requirements

  • Fluent in English or Japanese, additional fluency in other languages is an advantage.
  • Relevant work experience in the same or similar role, ideally in rooms division of the hotel industry.
  • Have passionate about hospitality service, high levels of attention to detail and integrity. 
  • Good team player, able to work a flexible schedule in a dynamic environment.
  • Knowledge of Opera, TL-Lincoln and OTA is a plus
  • Driver License preferred.

Employment Status

  • Year-round contract employment
  • Start date, negotiable.
  • Annual discretionary bonus
  • Shift work (40 hours per week)
  • 110 days off a year
  • Annual paid leave days according to Japanese Labor Standard Law
  • Social insurance (Medical, Pension, Employment Insurance)

Employment Benefits

  • Commuting allowance provided
  • Staff accommodation or Subsidized Rent available 
  • Meal Allowance
  • Subsidized lift tickets available in winter season 
  • Local discount card etc.

If you are interested, please send us your resume and CV to hr@sansuiniseko.com.