Front Office Officer (Night Staff)
Full-Time Employment
SANSUI NISEKO is a luxury hotel located in the beautiful ski resort of Niseko, Hokkaido. We are currently looking for an individual with experience in front office (night staff) operations. Experience in front desk, concierge, or bell attendant roles is especially desirable. We are looking for someone who can deliver an exceptional experience for our guests and provide high-quality service with great attention to detail.
Responsibilities and Duties
- Provide high-quality service to guests with polite and friendly communication.
- Handle all front office operations.
- Assist with front desk, concierge, bell, and valet services.
- Check-ins, check-outs, cashier duties.
- Respond to guest inquiries.
- Maintain a safe and comfortable work environment.
- Work cooperatively with other departments, ensuring smooth communication and teamwork.
Requirements
- Business-level proficiency in English and Japanese.
- Experience in the hotel industry, particularly in the guest room department, is desirable.
- A proactive attitude with a strong focus on detail and a commitment to integrity.
- Ability to work well in a team and adapt to flexible working hours.
- Knowledge of OPERA is a plus
- A valid driver’s license is preferred.
Employment Conditions
- Full-time, year-round contract.
- Start date: Negotiable.
- Performance-based bonuses available.
- Shift work (40 hours per week).
- 110 days off annually.
- 10 days of paid annual leave (in accordance with legal requirements).
- Comprehensive social insurance (health insurance, pension, worker’s compensation, unemployment insurance).
Benefits
- Commuting expenses provided (20 yen/km for distances over 2km, up to 45,000 yen).
- Meal allowance.
- Employee dormitory or housing subsidy.
- Winter season lift pass or lift pass allowance for all mountain access.
- Birthday leave.
- Long-term service awards.
If you are interested, please send us your resume and CV to hr@sansuiniseko.com.